Online backup is something that most of us need. You may have realized this already. But when you start thinking about using an online backup service yourself, you wouldn’t be human if you didn’t have a few doubts.
After all, you are entrusting your money and your precious data to people who are total strangers to you. You can’t see them. In most cases you can’t speak to them (although some companies do operate a telephone support service.) You can’t see what is happening to your files. Nobody could blame you for chewing your nails a bit.
So what are the most common worries that people have about online backup?
How do I know my files are being backed up? You have paid your money but nothing much seems to be happening. How do you know that if you lost your data tomorrow, you could get it back? Most online backup services provide an icon on your computer desktop, which you can click at any time to check if backup is taking place. A good service will also allow you to log in and view all the files that are backed up, either from your computer or a different one.
How can I be sure that I can retrieve my files? This is a big one. Of course you hope that you will never lose your data and so have to find out the hard way. But half the point of using an online backup service is to give you peace of mind from knowing that if the worst happened, you would be able to retrieve your files. Your best plan is to “accidentally” delete a file, or more than one – not too essential – and then contact the online backup service to restore the data. You will find that most of the well-known online backup services do work very well, but reassuring yourself is very important.
What happens if my online backup service goes out of business? This is a perennial worry in this or any other field, especially in the current economic climate. Even well-established companies have no cast-iron guarantee against business failure. But every company should have a contingency plan for what would happen to your data if they were to go out of business – how to guarantee its security and safety. Your best plan is to askthem, before finally committing yourself.
How can I be certain that unauthorized people can’t get access to my confidential files? This can be a very daunting thought, especially as you hear rumors of some online backup services accessing people’s data and using it for marketing purposes. But every good online backup service nowadays has an encryption system in place. The files are encrypted beforebeing sent to the data storage center, and can only be decrypted with the decryption key provided by yourself – i.e. your password. So nobody can access your data, including the backup service itself.
These are all perfectly reasonable questions, and you should find that most online backup services will provide this information on their web site. If not, the time to ask them is before you confirm your purchase. If they won’t answer the question, or the answer isn’t satisfactory, choose another service. If you don’t trust the service, you won’t have peace of mind.
